Entries by crmsanity

General License vs On Demand Services

Customer Relationship Management solutions dramatically evolved for the better when Salesforce.com was born in 1999, just eleven months before the beginning of new Millenium.  The significance of its birth cannot be overestimated.  For the first time, a CRM solution in a browser  was at hand, providing access from any internet-enabled personal computer.  Hundreds of thousands […]

Thank You to West Houston Chamber of Commerce!

A special thanks to the Houston West Chamber of Commerce for the opportunity to briefly address the Chamber’s “Business Over Breakfast” monthly networking meeting in March.  Specifically, thanks to co-hosts Joanne Ericksen of The Ericksen Law Firm, Bill Thorne of Edward Jones Financial Advisors, and Jeannie Bollinger, Chamber President.  It’s a great place to connect […]

Comcast Customer Service Screwup: System, Culture or Both?

Thanks to Daniel Cohen at Redshift Writers for finding this on Slate: “Recently, a Comcast Customer Service ‘retention specialist’ performed so poorly in his duties that his call went viral. He happened to be recorded… by a journalist.” You can listen to the call here. It’s excruciating. The lesson from this may very well be […]

Scattered Business Information??

Business information in Outlook? Spreadsheets? Folders on your desktop? Sales forecasts off the wall? What did your top salesperson do to close the last deal? You need answers.  We can show you how to preserve the answers and get to the answers quickly!