Looking back 20 years: Remember your Star Salesperson in those days? What’s the old saying? The top 20% produce 80% of the business. . . And wow did Star Salesperson produce! 80% of the business working three days a week. You were expecting and assuming a five day effort! Little did you know. . . […]
Customer Relationship Management solutions dramatically evolved for the better when Salesforce.com was born in 1999, just eleven months before the beginning of new Millenium. The significance of its birth cannot be overestimated. For the first time, a CRM solution in a browser was at hand, providing access from any internet-enabled personal computer. Hundreds of thousands […]
A special thanks to the Houston West Chamber of Commerce for the opportunity to briefly address the Chamber’s “Business Over Breakfast” monthly networking meeting in March. Specifically, thanks to co-hosts Joanne Ericksen of The Ericksen Law Firm, Bill Thorne of Edward Jones Financial Advisors, and Jeannie Bollinger, Chamber President. It’s a great place to connect […]
Thanks to Daniel Cohen at Redshift Writers for finding this on Slate: “Recently, a Comcast Customer Service ‘retention specialist’ performed so poorly in his duties that his call went viral. He happened to be recorded… by a journalist.” You can listen to the call here. It’s excruciating. The lesson from this may very well be […]
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